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By this time we were staying in a motel that we are still currently staying in, slowly transitioning to base housing. Upset and frustrated, we called and spoke w/ Vivint Rep Justin who worked in Account Resolutions. While on the phone w/ Justin, my wife emailed all documents to him. Within a minute, Justin received it. Just like Justin, Paul did the same thing. Paul stated to me that he was going to personally “hand carry” our paperwork to approving authority and that he was going to contact us once that happens. No calls, no emails, nothing. I called again the following night and spoke w/ Jared Morris. He was giving me the same story and I wasn’t having it. I demanded to talk to someone above his position but after 10 min of talking to him he miraculously found out on his computer that our request to cancel before SEP 2011 was denied. He also went on and verbally stated that THEIR POLICY was for me to SHOW PROOF that me and my family will live on the military installation and only then will they be able to cancel our contract. Most of all, do not lifesaving convenience that allows you to speak keychain handy when there is a stranger in the door, in case you must contact for aid in an instant.

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Unlike the majority of home security system providers, LiveWatch does not charge any early cancellation fees, making it basically the same as having a monthly subscription without a contract.

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Investment firms have also spotted an opportunity in the DIY home security market.

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